![]() 2) The tracking update "Your item was processed through our International Distribution Center facility on.If parcels are seized for any reason, USPS is no longer in possession of the item and therefore cannot update tracking information or provide you with further information regarding the exact whereabouts or delivery date of your package. 1) While the USPS International Distribution Centers are ran by USPS and are USPS facilities, custom agents can seize parcels entering or leaving as they want and have access to all packages as they enter.I do feel, however, that since this is such general information, it likely will for the most part.Īlright. Second, because I only spoke to representatives of the Dutch customs agency and postal service (I only speak two languages, after all), I can't guarantee that the following information exactly aligns with the logistical processes of the postal services of other countries as well. However, most of this information also perfectly applies to US inbound items being stuck at these facilities if you simply flip the situation. Since the vast majority of questions here about International Distribution Centers are coming from non-US people dealing with a "stuck" shipment going out of the US, I have based the following information on that scenario. In order to do this, I not only spoke to several of the mods of this subreddit (who are USPS employees), but to representatives of my country's (the Netherlands) postal service and customs agency as well.īefore we continue, however, I'd like to add two quick caveats: I decided to dig deeper and really try to find out what this tracking status means and implies when looking at the entire logistical process behind an international shipment. And as one of the mods subsequently told me: "This is easily the most frequently asked question around here." And in my attempt at finding out what this meant, I came across so many different posts with people saying so many different things that I just didn't know what to make of it anymore. With that said, let's get to what you're here for.Īs many of you who will likely be reading this post, I too had a package "stuck" at a USPS International Distribution Center facility. So, your package appears to be stuck at one of USPS's International Distribution Centers? Well, let me start off by saying that while you may have a (significant) waiting period ahead of you, you most likely have nothing to worry about. No Tracking Questions/Package Inquiries/Questions regarding delays at postal facilities ![]() Any images showing the above information will be removed. Image submissions should not show any personal information such as names, addresses, ACEID, phone numbers or e-mail addresses. Also be mindful of the images you post here. You are not obligated to answer customer inquiries, however, if you feel inclined to do so please be respectful. Please check out our Wiki page for more info.Įmployees: Be respectful of your fellow USPS employees and customers who may come here with a question. This is sent directly to your post office but it may take a day or two to receive a response. If you are unable to reach your post office by phone or visiting in person is not an option, you may try submitting a service request by way of e-mail. For concerns that need immediate attention it is suggested you visit your post office in person. Most problems and questions can only be answered by your local post office. Postal employees are not here to cater to customer inquiries and complaints. "The views expressed herein are my own and do not necessarily represent the views of the United States Postal Service."Ĭustomers: Please remember this subreddit is not official USPS customer service. ![]() The /r/USPS subreddit is not affiliated with the United States Postal Service.
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